Review Us Online

We value your honest feedback in order to continue improving our services. Your reviews will also help us with our index ranking in Google, which will help other customers to find our pet shop more easily in the search results, so we always appreciate the time that you take to leave us a review.

You will receive a direct review request in your emails 2 days after your order has been dispatched.

For reviews that are submitted via this email request, you will receive an exclusive 5% off discount code every time you review an order with us as a special thank you.

These reviews will be shown at the bottom of the product page, and will contribute to the star ranking of the products in the search results of our website and on Google within the sponsored shopping tab.

If you wish to leave a review right away, you can go to the product that you would like to review, scroll down to the review section, and click 'Write a Review'.

If you would prefer to remain anonymous, please ensure you are not logged in to your customer account on our website and go to the 'Write a Review' section on the product you would like to review. An automatic email will be sent after your review has been submitted to confirm the email address that you used to place your order to allow for it to be published on our website.

Our product reviews are collected and displayed on our website by our trusted review partner, Okendo.

Reviews on Trustpilot are written by consumers. Anyone who has had a recent buying or service experience can write a review, for free, as long as they have a Trustpilot user account, follow their Guidelines for Reviewers, and don’t have a conflict of interest with the business they’re reviewing. A user account must be connected to an email address so Trustpilot can get in touch for account- and service- related issues.

All reviews about a business are shown on their profile page. This is where consumers can read and write reviews, and find other relevant information about the business, such as the overall TrustScore and star rating.

Google Customer Reviews is a program that allows you to rate your purchase experience with us.

The rating that you give in your review can help other shoppers make an informed decision to purchase.

You are required to be signed-in to your Google account in order to leave a review on this platform.

Wish to contact us before leaving a review?